• Measure, meet and exceed Service Level Agreements (SLAs)
  • Save in maintenance and operational costs
  • Maximize operational performance, reliability & availability

BioUptime benefits for end-customer, maintenance and support center

Key roles / functions: CIO, CSO, IT/System Administrator, Operator, First-line support

Business type: End-customer, Maintenance & Support Center
Stage: Systems/devices are rolled out, or in the implementation stage of procuring, installing and managing

  • Minimize Total Cost of Ownership (TCO) of your biometric investment by reducing downtime and maintenance costs
  • Increase biometric uptime and maximize Quality of Service, productivity and user satisfaction
  • Improve operational reliability and thereby the total security in your biometric solutions
  • Monitor operational availability and condition status of wide-spread biometric sites from one single point
  • Meet agreed Maximum or Mean-Time-To-Recovery by:
    • Early detect and eliminate root-cause of failure
    • Improved troubleshooting management
  • Save time wasted on diagnosing issues
  • Reduce downtime, maintenance & operational costs

BioUptime benefits for Prime Contractor

(key role / function: CIO, Sales Manager)

  • Measure, meet and exceed Service Level Agreement
  • Present documented SLA performance report to your customer
  • Monitor operational availability and condition status of wide-spread biometric sites from one single point
  • Meet agreed Maximum or Mean-Time-To-Recovery by:
    • Early detect and eliminate root-cause of failure
    • Improved troubleshooting management
  • Save time wasted on diagnosing issues
  • Reduce downtime, maintenance & operational costs
  • Provide best possible customer support and user experience

BioUptime benefits for biometric vendor, Biometric Service Provider (BSP)

(Key role/function: CTO, Product Manager, Sales Manager)

  • Improve your competitive advantages by extending your value-added solutions with a comprehensive after-sales support framework and technology that strengthen your positioning in the market
  • Easily consolidate real-world performance feedback to:
    • Optimize algorithm/device/system performance*
    • Learn from user-interaction to improve usability
    • Measure and improve reliability**
  • Provide cost efficient operational testing during your pilots and view the results remotely as testing evolves in time

*Usability and security performance metrics such as failure-to-acquire, failure-to-enroll, false accept and false reject
**Reliability performance metrics of your biometric products such as mean-time-to-failure (MTTF) and mean-time-between-failure (MTBF)

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