Key Benefits
- Measure, meet and exceed Service Level Agreements (SLAs)
- Save in maintenance and operational costs
- Maximize operational performance, reliability & availability
BioUptime benefits for end-customer, maintenance and support center
Key roles / functions: CIO, CSO, IT/System Administrator, Operator, First-line support
Business type: End-customer, Maintenance & Support Center
Stage: Systems/devices are rolled out, or in the implementation stage of procuring, installing and managing
- Minimize Total Cost of Ownership (TCO) of your biometric investment by reducing downtime and maintenance costs
- Increase biometric uptime and maximize Quality of Service, productivity and user satisfaction
- Improve operational reliability and thereby the total security in your biometric solutions
- Monitor operational availability and condition status of wide-spread biometric sites from one single point
- Meet agreed Maximum or Mean-Time-To-Recovery by:
- Early detect and eliminate root-cause of failure
- Improved troubleshooting management
- Save time wasted on diagnosing issues
- Reduce downtime, maintenance & operational costs
BioUptime benefits for Prime Contractor
(key role / function: CIO, Sales Manager)
- Measure, meet and exceed Service Level Agreement
- Present documented SLA performance report to your customer
- Monitor operational availability and condition status of wide-spread biometric sites from one single point
- Meet agreed Maximum or Mean-Time-To-Recovery by:
- Early detect and eliminate root-cause of failure
- Improved troubleshooting management
- Save time wasted on diagnosing issues
- Reduce downtime, maintenance & operational costs
- Provide best possible customer support and user experience
BioUptime benefits for biometric vendor, Biometric Service Provider (BSP)
(Key role/function: CTO, Product Manager, Sales Manager)
- Improve your competitive advantages by extending your value-added solutions with a comprehensive after-sales support framework and technology that strengthen your positioning in the market
- Easily consolidate real-world performance feedback to:
- Optimize algorithm/device/system performance*
- Learn from user-interaction to improve usability
- Measure and improve reliability**
- Provide cost efficient operational testing during your pilots and view the results remotely as testing evolves in time
*Usability and security performance metrics such as failure-to-acquire, failure-to-enroll, false accept and false reject
**Reliability performance metrics of your biometric products such as mean-time-to-failure (MTTF) and mean-time-between-failure (MTBF)
BCC 2011, Biometric Consortium Conference and Technology Expo at the Tampa Convention Center, Tampa, FL, USA on September 27 – 29, 2011. We are at Booth # 211 with our partner AFIS and Biometrics Consulting Inc.
The 9th International System-on-Chip (SoC) Conference, Exhibit & Workshops November 2 & 3, 2011 Radisson Hotel Newport Beach, CA
